Terms and Conditions

Introduction

At Fusionera Systems Private Limited (“we,” “our,” or “us”), managing Miraloom, we value your privacy and trust as our highest priority. This document outlines the Terms and Conditions that govern your use of our website and services. By accessing or using Miraloom, you agree to comply with these terms and policies.

Our aim is to provide a safe, respectful, and user-friendly platform for all shoppers. We encourage you to read through this agreement carefully to understand your rights and responsibilities while interacting with our website. These terms apply to all visitors, buyers, and registered users.

Please note, our services are restricted to individuals who are 18 years of age or older. By using our site, you confirm that you meet this age requirement and agree to abide by these Terms and Conditions under the jurisdiction of India.

Acceptance of Terms

By using Miraloom, you confirm that you accept and agree to be legally bound by these Terms and Conditions. This agreement governs your access to and use of our platform, including browsing, purchasing, and account management.

We reserve the right to update or modify these terms at any time to reflect changes in our business or legal requirements. It is your responsibility to check for updates regularly. Continued use of the website after any changes will be considered your acceptance of the revised terms.

If you disagree with any part of these terms, please do not use our website or services. Your use constitutes a binding agreement and acknowledgment of these terms as they stand.

Eligibility to Use the Website

Our website is intended only for customers who are 18 years old or above. By registering or making a purchase, you confirm you meet this minimum age requirement as per Indian laws. Access and use by minors are strictly prohibited.

We do not knowingly collect information from users under 18, and any such information discovered will be promptly deleted. Protecting the privacy and safety of young users is a priority for us.

If you are under 18, please do not use our website or provide any personal information. We encourage parents and guardians to supervise internet access to ensure children’s safety.

Account Registration

Creating an account on Miraloom allows you to manage orders, save preferences, and review your shopping history with ease.. When registering, you agree to provide accurate, current, and complete information.

You are responsible for maintaining the confidentiality of your account details, including your password. Any activity through your account is your responsibility, so please notify us immediately if you suspect unauthorized use.

We reserve the right to suspend or terminate accounts that violate these Terms or are associated with fraudulent activities. Keeping your account secure helps us protect all users on our platform.

User Responsibilities

When using our website, you agree to do so in a lawful and respectful manner. This means you will not misuse our services, submit false information, or engage in activities that disrupt the platform.

You are expected to respect other users and our content, avoiding any actions that could harm our community or website operations. Responsible use helps maintain a positive experience for everyone.

If we find any user violating these responsibilities, we reserve the right to suspend or restrict access without prior notice to protect the integrity of our site and services.

Product Information and Availability

We strive to provide accurate and up-to-date descriptions, images, and pricing for all our products. However, product availability may change due to stock or supplier limitations.

Please be aware that slight variations in color or design may occur due to photography or display differences. We make every effort to ensure you receive the item you ordered in excellent condition.

In cases where a product is unavailable after you place an order, we will notify you promptly and offer options such as a replacement or a refund, handled swiftly and fairly.

Orders & Payments

To place an order, you must provide accurate billing and shipping information and use valid payment methods authorized in India. All transactions are processed securely through trusted payment gateways.

Once your order is confirmed, you will receive an email with the details of your purchase. Please review this information and contact us immediately if you notice any errors.

We reserve the right to cancel orders if information is incomplete or unverified. Refunds, when applicable, will be processed within 5 to 7 business days directly to your original payment source.

Intellectual Property Rights

All content on Miraloom, including images, logos, text, and designs, is owned or licensed by Fusionera Systems Private Limited. These materials are protected by copyright and trademark laws in India and internationally.

You may view and use our content for personal, non-commercial purposes only. Copying, distributing, or using content without permission is prohibited and may result in legal action.

Respecting intellectual property rights helps us maintain the quality and uniqueness of our brand and products, ensuring a trustworthy shopping environment.

Use of Website Content

The content on our website is provided for your personal use and enjoyment. You may browse, read, and shop using this content but should not modify or reuse it in ways that could harm our business or mislead others.

Any commercial use of our content requires prior written approval from Fusionera Systems Private Limited. Unauthorized use of content may lead to restrictions or legal consequences.

We aim to provide clear, honest information to help you make informed decisions, so please respect these guidelines when interacting with our site.

Prohibited Activities

You agree not to engage in activities that harm or disrupt our website. This includes hacking attempts, sending harmful code, spamming, or collecting data for unauthorized purposes.

Impersonation, fraud, or misuse of user accounts is strictly forbidden. We monitor for such behavior and will take necessary actions, including suspension or legal measures.

By adhering to these rules, you help create a safe and enjoyable environment for all users on Miraloom.

Privacy Policy Reference

At Fusionera Systems Private Limited, managing Miraloom, your privacy is very important to us. Our Privacy Policy explains how we collect, use, and protect your personal information when you use our website. By using our site, you agree to the practices outlined in our Privacy Policy.

We encourage you to read the Privacy Policy carefully to understand what data we gather and how it helps improve your shopping experience. We are committed to maintaining the confidentiality and security of your information at all times.

If you have any questions or concerns about your privacy, you can contact us anytime. We take your privacy seriously and are always ready to assist with any related inquiries.

Limitation of Liability

While we work hard to keep Miraloom running smoothly and securely, there may be occasions where disruptions occur beyond our control. We cannot guarantee uninterrupted access to the website or that all information is error-free.

We are not liable for any indirect or consequential losses that might happen due to use or inability to use our site, including loss of data or missed opportunities. Your use of the website is at your own risk.

To the fullest extent permitted by law in India, Fusionera Systems Private Limited disclaims all liability for damages arising from your interaction with our services, ensuring that we focus on delivering quality while acknowledging some risks are unavoidable.

Indemnification

By using Miraloom, you agree to protect and hold harmless Fusionera Systems Private Limited and its representatives from any claims or losses arising out of your actions on our site. This includes any misuse of the platform or violations of these Terms.

If your behavior causes harm to the company or other users, you accept responsibility and agree to cooperate in resolving any legal matters. This helps keep the community safe and trustworthy for everyone.

Indemnification protects both parties by ensuring that wrongful acts are addressed appropriately, maintaining a fair environment where users and the company can confidently interact.

Disclaimer of Warranties

Our website and products are provided "as is" without any guarantees or warranties, either express or implied. While we aim for accuracy, we cannot promise that every detail will always be fully up to date or meet every expectation.

You acknowledge that your use of Miraloom is at your own risk. We do not guarantee the results or outcomes from purchases or use of information on the site.

This disclaimer helps set clear expectations and allows us to focus on delivering the best possible experience while acknowledging certain limitations inherent in online retail.

Force Majeure Clause

Sometimes, events beyond our control can affect our ability to operate normally. These may include natural disasters, technical failures, government restrictions, or other unforeseen circumstances.

In such cases, delays or interruptions in service will not be considered a breach of these Terms. We appreciate your understanding and patience during such times.

We commit to resuming normal operations as soon as possible and will keep you informed if any significant disruptions affect your orders or access to the site.

Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of India. Any disputes or legal issues arising from your use of Miraloom will be subject to the exclusive jurisdiction of Indian courts.

This means both you and Fusionera Systems Private Limited agree to resolve conflicts under Indian legal frameworks, ensuring clarity and fairness in handling disputes.

We encourage all users to understand this governing law provision as it helps maintain consistency and protects both parties under the applicable legal system.

Dispute Resolution

If any issues or disagreements arise, we encourage you to contact us first for a quick and amicable resolution. Our team is committed to helping solve problems efficiently and fairly.

If direct communication does not resolve the matter, disputes will be handled according to the laws of India through proper legal channels. We strive to avoid unnecessary litigation by promoting open dialogue.

This process ensures that all parties have a fair opportunity to address concerns and that any conflicts are settled respectfully and legally.

Termination of Access

Fusionera Systems Private Limited reserves the right to suspend, limit, or terminate your access to Miraloom if you violate these Terms or engage in harmful or illegal activities.

Such actions help us protect the platform’s safety, integrity, and other users’ experiences. We take these steps seriously to maintain a respectful and secure environment.

If your access is terminated, certain information may still be retained as required by law, and we will inform you of any actions taken when possible.

Changes to Terms and Conditions

We may update or modify these Terms and Conditions from time to time to reflect changes in laws, technology, or business practices. Any changes will be posted on our website with the date of revision.

It is important to review these Terms periodically as your continued use of the website after updates means you accept the new terms.

We strive for transparency and will make major changes clear and easy to understand, so you can continue to shop confidently with us.

Contact Information

If you have any questions or concerns regarding these Terms and Conditions, please do not hesitate to reach out to us. Our contact details are provided on the website for your convenience.

We are committed to providing timely and helpful responses to ensure your experience with Miraloom is positive and secure.

Your feedback and inquiries help us improve, and we welcome your communication at any time.